Privacy Policy

Last Updated: February 18, 2026

At Main Street Floral Company, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, as well as the information you provide about your gift recipients. By using our website or placing an order with us, you consent to the practices described below.

1. Information We Collect

We collect information specifically to provide our floral and delivery services. This includes:

• Customer Information: When you place an order, create an account, or sign up for our newsletter, we collect your name, billing address, email address, and phone number.
• Recipient Information: To fulfill floral deliveries, we collect the recipient's name, delivery address, and phone number. This information is used solely for the purpose of delivery and delivery coordination.
• Payment Information: We do not store your full credit card information on our servers. All payment data is securely processed through our PCI-compliant third-party payment gateways (integrated via our point-of-sale partner, Hana Floral POS).
• Usage Data: We gather non-identifiable data, such as browsing behavior, device type, and IP address, to improve our website’s functionality and user experience.

2. How We Use Your Information

We use the data we collect for the following business purposes:

• Order Fulfillment: To process payments, design your arrangement, and deliver it to the specified address.
• Communication: We communicate primarily via email. Order confirmations, receipts, and delivery updates will be sent to the email address you provide.
• Delivery Coordination: We collect the recipient's phone number strictly for delivery logistics (e.g., if our driver cannot locate the house or needs to confirm someone is home). We do not use this number for marketing or text messaging.
• Marketing (Opt-In Only): If you have subscribed to our newsletter, we may send you emails about seasonal specials, workshops, or flower care tips. You may unsubscribe at any time.

3. Sharing Your Information

We respect your privacy and never sell or rent your personal data. However, we may share necessary data with trusted service providers to operate our business:

• Technology Providers: We use Hana Floral POS to manage our website and order system. They process data on our behalf under strict confidentiality agreements.
• Delivery Drivers: Your recipient’s name, address, and phone number are shared with our delivery drivers strictly to complete the delivery.

4. Data Security

We implement industry-standard security measures, including Secure Socket Layer (SSL) encryption, to protect your personal information during transmission. While we strive to protect your data, no method of transmission over the internet is entirely secure.

5. Cookies

Our website uses cookies to keep track of your shopping cart contents and remember your preferences. You can disable cookies in your browser settings, but please note that some features of the site (like the shopping cart) may not function properly without them.

6. Your Rights & Contact Us

If you wish to review, correct, or delete the personal information we hold about you, please contact us.

Main Street Floral Company
717 W Main Street, Suite 118
Battle Ground, WA 98604
Phone: 360-723-5365
Email: mainstreetfloralcompany@gmail.com