Substitution Policy
Main Street Floral Company: Our Freshness & Substitution Policy
At Main Street Floral Company in Battle Ground, WA, we are passionate about delivering beautiful, fresh floral arrangements that exceed your expectations. We take immense pride in handcrafting each order with the highest quality flowers available. Due to the inherent seasonality of flowers and our commitment to sourcing the freshest blooms, especially from local growers when in season, there are times when specific flower varieties or colors may not be available.
Our Commitment to Freshness & Quality:
Our priority is always to provide you with the freshest, most vibrant flowers. This often means working directly with local flower farms here in the Pacific Northwest, bringing you the best of what's in season. While this allows us to offer unique and stunning arrangements, it also means that our inventory is dynamic and constantly evolving. We believe this commitment to freshness and local sourcing is what sets Main Street Floral Company apart, ensuring your recipient receives a truly exceptional gift.
Understanding Our Substitution Policy:
When you place an order with Main Street Floral Company, you are trusting our skilled designers to create a gorgeous arrangement using the freshest flowers available. In the event that a specific flower or container pictured on our website is unavailable, we reserve the right to make a substitution of equal or greater value while maintaining the overall aesthetic, style, and color harmony of your chosen design. Our goal is always to create a stunning arrangement that captures the spirit of your original selection.
How We Handle Substitutions:
Flower Variety: If a particular flower variety is not available, we will substitute it with a similar flower in terms of shape, size, quality, and color. For example, if pink peonies are out of season, we might substitute with pink garden roses or another elegant bloom that conveys a similar feeling. Our designers are experts at selecting complementary flowers that maintain the intended look and feel of the arrangement.
Color Palette: We will always strive to maintain the primary color scheme of your chosen arrangement. If a specific shade is unavailable, we will substitute with the closest possible hue to preserve the overall aesthetic.
Container/Vase: While we do our best to match the exact container pictured, sometimes a specific vase may be temporarily out of stock. In such cases, we will substitute it with a similar container of equal or greater value, ensuring it complements the floral arrangement beautifully.
Maintaining Design Integrity: Our expert florists will always prioritize the integrity of the design. This means we will use our professional judgment to make substitutions that ensure your arrangement remains beautiful, balanced, and true to the overall vision.
When We Will Contact You:
We understand that certain elements may be crucial to your order. If a significant substitution is necessary that would drastically alter the overall feel or specific theme of your arrangement (e.g., if you ordered a dozen red roses and only white roses are available), we will make every effort to contact you via phone or email to discuss options before proceeding. Please ensure your contact information is accurate at checkout to facilitate this.
Why We Have This Policy (and why it benefits you!):
Our substitution policy allows us to:
Ensure Freshness: By prioritizing what's freshest and in season, we guarantee a longer-lasting and more vibrant arrangement for your recipient.
Support Local Growers: We proudly support local flower farms in the Battle Ground, WA, and surrounding areas. This commitment means our inventory reflects the beautiful bounty of the Pacific Northwest, leading to truly unique designs.
Maintain Our High Standards: This policy enables us to uphold our commitment to delivering exceptional floral designs, even when specific blooms are limited.
Provide Timely Delivery: Without this flexibility, we might face delays in fulfilling orders, which we want to avoid for your special occasions.
Your Trust in Main Street Floral Company:
When you choose Main Street Floral Company for your floral needs in Battle Ground, WA, and beyond, you're choosing a team dedicated to artistry, freshness, and customer satisfaction. Our substitution policy is in place to ensure that even with the unpredictable nature of fresh flowers, we can always deliver a stunning and memorable gift. We appreciate your understanding and trust in our creative expertise.
For any questions regarding our policy or your specific order, please don't hesitate to contact us directly at 360_753-5365 or, mainstreetfloralcompany@gmail.com. Thank you for choosing Main Street Floral Company – your local Battle Ground florist!
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